{"id":13199,"date":"2022-09-02T16:35:39","date_gmt":"2022-09-02T07:35:39","guid":{"rendered":"https:\/\/www.japanunix.com\/en_new\/wp\/?page_id=13199"},"modified":"2025-10-22T16:41:57","modified_gmt":"2025-10-22T07:41:57","slug":"%e3%82%a2%e3%83%95%e3%82%bf%e3%83%bc%e3%82%b5%e3%83%9d%e3%83%bc%e3%83%88%ef%bc%86%e5%b9%b4%e9%96%93%e4%bf%9d%e5%ae%88%e3%82%b5%e3%83%bc%e3%83%93%e3%82%b9","status":"publish","type":"page","link":"https:\/\/www.japanunix.com\/en\/contact\/maintenance_contract\/","title":{"rendered":"After-Sales Support &#038; Annual Maintenance Service"},"content":{"rendered":"<div class=\"c-box\">\n<div class=\"row\">\n<div class=\"col-md-12\">\n<h2 class=\"heading-title\">After-Sales Support Aimed at Non-Stop Production<\/h2>\n<p>Japan Unix&#8217;s goal is to protect our customers&#8217; nonstop production. To this end, we have put in place a complete after-sales support system that includes periodic visits and inspections by our sales staff and technical support by our service engineers after the start of mass production.<\/p>\n<div class=\"_image align-center\">\n<img decoding=\"async\" loading=\"lazy\" src=\"\/en\/wp\/wp-content\/uploads\/2023\/05\/after-sales-support-service-structure.jpg\" alt=\"\" width=\"1024\" height=\"536\" class=\"alignnone size-large wp-image-14660\" \/>\n            <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/div>\n<div class=\"c-box\">\n<div class=\"row\">\n<div class=\"col-md-12\">\n<h3 class=\"heading-title\">Technical Service by Engineers<\/h3>\n<p>In the unlikely event of a problem after the start of mass production, our engineers will be dispatched immediately. We quickly solve the problem by collecting information, identifying the cause, and providing accurate technical support.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/div>\n<div class=\"c-box\">\n<div class=\"row\">\n<div class=\"col-md-12\">\n<h3 class=\"heading-title\">Provision of Technical Information and know-how<\/h3>\n<p>We provide videos on our website and YouTube channel with the latest soldering automation information, methods, and maintenance procedures. The website offers a wealth of content to help you improve your skills and deepen your understanding of soldering, including the IPC Training Center&#8217;s content, &#8220;Soldering Video Archive,&#8221; where you can view videos of proper soldering procedures. We also offer online and offline seminars and training courses.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/div>\n<p><!--\n\n\n\n<div class=\"c-box\">\n    \n\n<div class=\"row\">\n        \n\n<div class=\"col-md-12\">\n            \n\n<h3 class=\"heading-title\">Preventing Defects<\/h3>\n\n\n            \n\n<p>In addition to daily inspections such as tip cleaning and condition checks, soldering robots require maintenance such as periodic, mid-term, and long-term inspections. Our sales representatives make periodic visits and provide information on inspections.<\/p>\n\n\n        <\/div>\n\n\n    <\/div>\n\n\n<\/div>\n\n\n\n\n\n\n<div class=\"c-box\">\n    \n\n<div class=\"row\">\n        \n\n<div class=\"col-md-12\">\n            \n\n<h2 class=\"heading-title\">Annual Maintenance Service Offers Even More Extensive Services<\/h2>\n\n\n            \n\n<p>In addition to free after-sales support, we also offer an annual maintenance service that focuses on \"preparing for problems\" that may occur.<\/p>\n\n\n        <\/div>\n\n\n        \n\n<div class=\"col-md-12\">\n            \n\n<h3 class=\"heading-title\">Twice Yearly Periodic Inspection Service<\/h3>\n\n\n            \n\n<p>As part of our engineers' technical services, we provide a periodic inspection service twice a year (after 6 months and approximately after 12 months), as well as periodic inspections and equipment overhauls according to your inspection plan. In addition, our engineers will be dispatched(*) according to the customer's requests and issues to prevent any malfunctions from occurring.<\/p>\n\n\n                \n\n<ul class=\"list-type-komejirushi\">\n                    \n\n<li>Maximum of twice a year, maximum of 8 hours of work per visit (If you choose \"One time visit a year\", then applicable to a maximum of 16 hours for that visit a year)<\/li>\n\n\n                <\/ul>\n\n\n        <\/div>\n\n\n        \n\n<div class=\"col-md-12\">\n            \n\n<h3 class=\"heading-title\">Support for Speedy Resolution of Defects<\/h3>\n\n\n            \n\n<p>The Annual Maintenance Service supports speedy resolution of defects with \"Troubleshooting Navigator,\" \"Maintenance Kit,\" and \"Soldering-related online contents\".<\/p>\n\n\n\n\n<p>In the unlikely event of a problem, the customer can quickly address the problem by using the troubleshooting navigator to determine the cause, procuring parts with the maintenance kit, and confirming how to replace the parts and repair them with the online contents.<\/p>\n\n\n\n\n<p>This leads to a quicker recovery because there is no need to contact us and have us dispatch an engineer.<\/p>\n\n\n\n\n<\/p>\n\n\n            \n\n<div class=\"_image align-center\">\n<img decoding=\"async\" loading=\"lazy\" src=\"\/en\/wp\/wp-content\/uploads\/2023\/05\/after-sales-support-service-flow.jpg\" alt=\"\" width=\"1024\" height=\"488\" class=\"alignnone size-large wp-image-14664\" \/>\n            <\/div>\n\n\n        <\/div>\n\n\n    <\/div>\n\n\n<\/div>\n\n\n\n\n\n<div class=\"c-box\">\n    \n\n<div class=\"row\">\n        \n\n<div class=\"col-md-12\">\n            \n\n<div class=\"grid-md-3\">\n                \n\n<div class=\"_item border-end\">\n                    \n\n<div class=\"_image\">\n                        <img decoding=\"async\" src=\"\/en\/wp\/wp-content\/uploads\/2022\/09\/icon-1.png\" alt=\"\">\n                        <span class=\"text-size-largest\"><strong>Cause Identification<\/strong><\/span>\n                    <\/div>\n\n\n                    \n\n<p class=\"text-size-larger space-mt-p1\"><strong>Troubleshooting Navigator<\/strong><\/p>\n\n\n                    \n\n<p>Troubleshooting Navigator is a software that identifies the cause of problems by accumulating not only the error codes listed in the instruction manual, but also past cases and examples of problems that are not listed in the error codes.<\/p>\n\n\n                <\/div>\n\n\n\n                \n\n<div class=\"_item border-end\">\n                    \n\n<div class=\"_image\">\n                        <img decoding=\"async\" src=\"\/en\/wp\/wp-content\/uploads\/2022\/09\/icon-2.png\" alt=\"\">\n                        <span class=\"text-size-largest\"><strong>Parts Procurement<\/strong><\/span>\n                    <\/div>\n\n\n                    \n\n<p class=\"text-size-larger space-mt-p1\"><strong>Maintenance Kit<\/strong><\/p>\n\n\n                    \n\n<p>Maintenance Kit is a kit of consumables and spare parts selected from past sales history and parts that may have critical impact. It allows for immediate action when parts need to be replaced at short notice.<\/p>\n\n\n                <\/div>\n\n\n\n                \n\n<div class=\"_item border-end\">\n                    \n\n<div class=\"_image\">\n                        <img decoding=\"async\" src=\"\/en\/wp\/wp-content\/uploads\/2022\/09\/icon-3.png\" alt=\"\">\n                        <span class=\"text-size-largest\"><strong>Procedure Confirmation<\/strong><\/span>\n                    <\/div>\n\n\n                    \n\n<p class=\"text-size-larger space-mt-p1\"><strong>Online Contents<\/strong><\/p>\n\n\n                    \n\n<p>Online contents allow users to check not only frequently asked questions when using the product, but also how to replace parts in case of trouble, how to maintain the robot, and soldering procedures for rework and repair, etc., with videos.<\/p>\n\n\n                <\/div>\n\n\n            <\/div>\n\n\n        <\/div>\n\n\n    <\/div>\n\n\n<\/div>\n\n\n\n--><\/p>\n<div class=\"c-box\">\n<div class=\"row\">\n<div class=\"col-md-12\">\n<h2 class=\"heading-title\">Related Information<\/h2>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"row-md-2\">\n<div class=\"col mb-2\">\n            <a class=\"btn-primary btn-width-12 btn-icon-next\" href=\"\/en\/contact\/order_procedure\/\">Flow of Request<\/a>\n        <\/div>\n<div class=\"col mb-2\">\n            <a class=\"btn-primary btn-width-12 btn-icon-next\" href=\"\/en\/contact\/test_request\/\">Testing Request Service<\/a>\n        <\/div>\n<div class=\"col mb-2\">\n            <a class=\"btn-primary btn-width-12 btn-icon-next\" href=\"\/en\/contact\/mexico-and-hungary\/\">Mexico and Hungary Office<\/a>\n        <\/div>\n<div class=\"col mb-2\">\n            <a class=\"btn-primary btn-width-12 btn-icon-next\" href=\"\/en\/contact\/overseas_support\/\">Global Support<\/a>\n        <\/div>\n<\/p><\/div>\n<\/div>\n<div class=\"c-box\">\n<div class=\"row\">\n<div class=\"col-md-12\">\n<h2 class=\"heading-title\">Related Videos<\/h2>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"col-md-3\">\n<div class=\"js-modal-video\" data-modal=\"#modal-media-target\" data-video-id=\"GtU73tG_HRw\">\n<div class=\"_thumb\"><img decoding=\"async\" src=\"https:\/\/img.youtube.com\/vi\/GtU73tG_HRw\/maxresdefault.jpg\" alt=\"\" \/><\/div>\n<\/div>\n<h5>\nIntroduction of Japan Unix&#8217;s technical support system and post-introduction support for stable, non-stop mass production<\/p>\n<\/h5>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>After-Sales Support Aimed at Non-Stop Production Japan Unix&#8217;s goal is to protect our customers&#8217; nonstop production. To this end, we have put in place a complete after-sales support system that includes periodic visits and inspections by our sales staff and technical support by our service engineers after the start of mass production. Technical Service by [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":36,"menu_order":67,"comment_status":"closed","ping_status":"closed","template":"page-default.php","meta":{"_themeisle_gutenberg_block_has_review":false},"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.japanunix.com\/en\/wp-json\/wp\/v2\/pages\/13199"}],"collection":[{"href":"https:\/\/www.japanunix.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.japanunix.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.japanunix.com\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www.japanunix.com\/en\/wp-json\/wp\/v2\/comments?post=13199"}],"version-history":[{"count":6,"href":"https:\/\/www.japanunix.com\/en\/wp-json\/wp\/v2\/pages\/13199\/revisions"}],"predecessor-version":[{"id":18269,"href":"https:\/\/www.japanunix.com\/en\/wp-json\/wp\/v2\/pages\/13199\/revisions\/18269"}],"up":[{"embeddable":true,"href":"https:\/\/www.japanunix.com\/en\/wp-json\/wp\/v2\/pages\/36"}],"wp:attachment":[{"href":"https:\/\/www.japanunix.com\/en\/wp-json\/wp\/v2\/media?parent=13199"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}